Terms of Service

Last updated: 16 June 2026

Welcome to Sundown. By accessing or using our website and services, including browsing our website or placing an order, you agree to these Terms of Service (“Terms”).

Please read these Terms carefully before using our website.

1. About Us & Contact

Sundown operates this website and related services.

Contact email: shopsundown.com@gmail.com

By using our website, you agree to these Terms, along with our Privacy Policy and Refund & Returns Policy.

2. Eligibility & Accounts

You must be the age of majority in your country or have permission from a parent or guardian to use our website or place an order.

You are responsible for:

• Providing accurate and complete information

• Keeping your account details secure, where applicable

• All activity under your account

We may suspend or terminate access to accounts that violate these Terms.

3. Orders & Payments

3.1 Orders

When you place an order, you are making an offer to purchase products from Sundown.

Order confirmation emails confirm that we have received your order. Your order is accepted once payment is confirmed or your order has been dispatched.

We reserve the right to cancel, refuse, or limit orders where necessary, including due to:

• Pricing or product errors

• Suspected fraud or unauthorised activity

• Stock availability issues

• Incorrect customer information

• Delivery restrictions

If payment has already been taken and your order is cancelled, we will issue a refund to the original payment method.

3.2 Pricing

All prices are listed in Australian dollars (AUD) unless otherwise stated.

Prices may change at any time without notice.

We do our best to ensure pricing is accurate, but errors may occur. If we discover an error in the price of an item you ordered, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

4. Product Information

We do our best to ensure our product descriptions, images, prices, and availability information are accurate and up to date.

However:

• Product colours may vary slightly depending on screen settings

• Packaging may vary slightly from images shown

• Minor product or packaging variations may occur

• Product availability may change without notice

Any product information provided on our website is for general information only and should not be treated as medical advice.

Our products are personal-care and wellness products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

5. Shipping & Delivery

Shipping costs, shipping options, and estimated delivery times are shown at checkout where applicable.

Please note:

• Delivery times are estimates only and are not guaranteed

• Delays may occur due to courier issues, high order volumes, weather, customs, or other circumstances outside our control

• You are responsible for providing accurate shipping details at checkout

If an order is returned to us due to an incorrect or incomplete address, we may offer reshipment at an additional cost or refund the product cost excluding shipping, where appropriate.

If you do not receive your order within a reasonable time, please contact us at shopsundown.com@gmail.com so we can help investigate.

6. Returns & Refunds

Our Refund & Returns Policy applies to all purchases.

In summary:

• Change-of-mind returns may be accepted for unopened, unused items within the stated return period

• Opened or used personal-care products are generally not returnable for hygiene reasons unless faulty, damaged, incorrect, or not as described

• Faulty, damaged, incorrect, or not-as-described items may be eligible for a refund, replacement, or another suitable remedy

Nothing in these Terms limits your rights under Australian Consumer Law.

Under Australian Consumer Law, customers may be entitled to a repair, replacement, refund, or other remedy if goods do not meet consumer guarantees.

7. Promotions, Bundles & Free Gifts

All promotions, discounts, bundles, and free gifts are subject to availability and may change or end at any time.

For bundle or promotional orders:

• Free gifts are only included where shown at the time of purchase

• Free gifts have no cash value

• Free gifts are not refundable or exchangeable unless required by law

• If part of a bundle is returned, any refund may be adjusted to reflect the value of items kept

• Discounts cannot be applied retrospectively after an order has been placed

We reserve the right to cancel promotions or refuse promotional redemptions where there is suspected misuse, fraud, or error.

8. User Content & Reviews

If you submit reviews, photos, videos, comments, testimonials, or other content to Sundown, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, edit, and share that content for marketing, advertising, website, and social media purposes.

You confirm that:

• You own or have permission to share the content

• The content is truthful and based on your genuine experience

• The content does not infringe anyone else’s rights

• The content is not misleading, unlawful, offensive, or harmful

We may moderate, remove, or refuse to publish content at our discretion.

9. Prohibited Use

You agree not to use our website or services to:

• Break any applicable laws or regulations

• Infringe intellectual property rights

• Submit false, misleading, or fraudulent information

• Attempt to hack, damage, disrupt, or misuse our website

• Upload malicious code, viruses, or harmful content

• Interfere with website security or functionality

• Use our website for abusive, fraudulent, or unauthorised purposes

We may suspend or block access where we believe these Terms have been breached.

10. Intellectual Property

All content on this website, including product images, text, graphics, logos, designs, branding, videos, and website layout, belongs to Sundown or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services, including payment providers, ecommerce platforms, shipping providers, review apps, marketing tools, and analytics services.

We are not responsible for the websites, services, actions, or policies of third parties. Your use of third-party services may be subject to their own terms and privacy policies.

12. Disclaimer

Our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available or uninterrupted

• The website will be error-free

• Product information will always be completely free from mistakes

• Any specific result or outcome will occur from using our products

Nothing in these Terms excludes, restricts, or modifies any rights or guarantees that cannot be excluded under Australian Consumer Law.

13. Limitation of Liability

To the fullest extent permitted by law, Sundown is not liable for indirect, incidental, special, or consequential loss or damage arising from your use of our website, services, or products.

Where liability cannot be excluded under Australian Consumer Law or other applicable laws, our liability is limited to the remedies required by law.

14. Governing Law

These Terms are governed by the laws of Australia, unless otherwise required by applicable consumer laws.

Any disputes will be handled in accordance with applicable Australian laws and consumer protection rules.

15. Changes To These Terms

We may update these Terms from time to time.

Any changes take effect once posted on our website. Your continued use of the website after changes are posted means you accept the updated Terms.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund & Returns Policy, form the full agreement between you and Sundown regarding your use of our website and services.

17. Contact

If you have any questions about these Terms, contact us at:

shopsundown.com@gmail.com