Contact & Customer Support

Last updated: 16 June 2026

At Sundown, we’re committed to providing clear, reliable, and timely support.

If you have any questions about your order, shipping, returns, or our products, we’re here to help.

Customer Support

Email: shopsundown.com@gmail.com
Website: Our official Sundown website

We aim to respond to all enquiries within 1–2 business days.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Messages received outside business hours will be replied to on the next business day.

During busy periods, such as promotions, product launches, or holidays, response times may be slightly longer.

Order Support

For the fastest support, please include your order number when contacting us about:

• Order updates

• Shipping and tracking

• Delivery issues

• Damaged or incorrect items

• Returns or refunds

Returns & Authorisation

If you’d like to return an item, please contact us by email first so we can provide the correct return instructions.

Please note:

• Returns sent without prior authorisation may be delayed or refused

• Including your order number will help us assist you faster

• Opened or used personal-care products may not be eligible for return unless faulty, damaged, incorrect, or not as described

A Quick Note

We genuinely care about making sure your Sundown order arrives safely and as expected.

If something’s not right, contact us at shopsundown.com@gmail.com and we’ll do our best to sort it quickly and fairly.