Cancellation policy

Purchase Options & Cancellations Policy

Effective Date: 16 June 2026
Last Updated: 16 June 2026

This policy explains how purchases, subscriptions, cancellations, and order changes work when shopping with Sundown.

1. Purchase Options

One-Time Purchases

You can purchase Sundown products as a one-time order.

For one-time purchases:

Payment is taken at checkout
Orders are processed and shipped within the timeframe shown at checkout or in our Shipping Policy
Returns and refunds are handled in line with our Refund & Returns Policy

Bundles, Upsells & Free Gifts

Sundown may offer bundles, discounted add-ons, upsells, or free gifts from time to time.

These offers may include:

Multi-buy bundle offers
Discounted add-on products
Free gifts with selected purchases
Limited-time promotions

All bundle offers, discounts, and free gifts are subject to availability and may change or end at any time.

Free gifts have no cash value and are not refundable or exchangeable unless required by law.

If part of a bundle is returned, any refund may be adjusted to reflect the value of items kept, discounts received, or free gifts included.

2. Subscription Purchases, If Offered

Some products may be offered on a subscription basis in the future.

If you choose a “Subscribe & Save” or subscription option, you agree to:

Automatic billing at your selected interval, such as every 30, 60, or 90 days
Automatic delivery until you pause or cancel your subscription
Being charged using the payment method you selected at checkout

By completing a subscription purchase, you authorise Sundown to charge your selected payment method at each renewal.

You will receive a confirmation email with details of your subscription and, where available, a link to manage it.

Subscription terms, billing frequency, pricing, and cancellation details will be shown at checkout or before you complete your purchase.

3. Managing or Cancelling Your Subscription

If subscriptions are offered, you can pause, update, or cancel your subscription by:

Using the manage subscription link provided in your confirmation email, where available
Contacting us at shopsundown.com@gmail.com

To avoid your next charge, please cancel at least 24 hours before your next billing date.

If a renewal order has already been processed:

That order may still be shipped
Your cancellation will apply to future orders only

We aim to make cancellation instructions clear and accessible. Automatic renewal terms and cancellation steps should be clearly disclosed so customers understand how subscriptions work before purchasing. Australian consumer regulators have warned that unclear automatic renewal and cancellation terms may raise consumer law issues.

4. Modifying Your Subscription

If subscriptions are offered, you may be able to update:

Delivery frequency
Shipping address
Payment details
Product selection, where available

Changes can be made through your subscription portal, where available, or by contacting us.

Please note:

Updates may take up to 24 hours to process
Changes may not apply to orders already confirmed, processed, or dispatched

5. Failed Payments

If a subscription payment fails:

We may retry the charge
You may be asked to update your payment details
Your subscription may be paused or cancelled if payment issues continue

We are not responsible for delays or missed deliveries caused by failed payments or outdated payment information.

6. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

shopsundown.com@gmail.com

We’ll do our best to help, but once an order has been processed or dispatched, we may not be able to make changes or cancel it.

This may include changes to:

Shipping address
Product selection
Quantity
Discount or bundle selection
Payment method

If your order has already been dispatched, you may need to follow our Refund & Returns Policy.

7. Refunds & Returns

All orders, including bundle orders and subscription orders if offered, follow our Refund & Returns Policy.

In summary:

Change-of-mind returns may be accepted for unopened, unused products within the stated return period
Return shipping costs for change-of-mind returns are the responsibility of the customer
Faulty, damaged, incorrect, or not-as-described items may be eligible for a replacement, refund, or another suitable remedy

Nothing in this policy limits your rights under Australian Consumer Law. Consumers may be entitled to a repair, replacement, refund, or other remedy if goods do not meet consumer guarantees.

8. Price or Schedule Changes

If subscriptions are offered, we may occasionally update:

Subscription pricing
Delivery frequency options
Product availability
Subscription features

If this happens, we’ll notify affected customers in advance where required.

Changes will apply from the next billing cycle, and you may cancel before the changes take effect.

9. Contact Us

For help with orders, subscriptions, cancellations, or changes, contact us at: