Privacy policy
Privacy Policy
Last updated: 16 June 2026
This Privacy Policy explains how Sundown (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or use our services.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Who We Are & How To Contact Us
Business/Brand: Sundown
Email: shopsundown.com@gmail.com
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:
2. What Information We Collect
We only collect information needed to operate our store, process orders, provide customer support, and improve your shopping experience.
This may include:
Identity & Contact Details
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Name
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Email address
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Phone number, if provided
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Billing address
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Shipping address
Order & Account Information
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Products viewed or purchased
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Cart activity
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Order history
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Returns and refund requests
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Customer preferences
Payment Information
We collect payment-related transaction details, but payments are processed securely by third-party payment providers.
We do not store your full card details.
Device & Usage Data
We may collect basic technical information, including:
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IP address
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Browser type
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Device type
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Pages visited
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Interactions with our website
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Information needed for site functionality, security, fraud prevention, and checkout performance
Customer Support Communications
If you contact us, we may collect the information you provide, including emails, messages, order details, photos, or any other information needed to help resolve your request.
3. Where Your Information Comes From
We collect information:
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Directly from you when you place an order, fill out forms, subscribe, or contact us
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Automatically through cookies and similar technologies
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From trusted service providers, such as our ecommerce platform, payment providers, shipping partners, and customer support tools
4. How We Use Your Information
We use your personal information to:
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Process and fulfil your orders
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Take payments and prevent fraud
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Send order confirmations, shipping updates, and tracking information
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Provide customer support
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Manage returns, refunds, and replacements
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Improve our website and shopping experience
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Send marketing emails or SMS messages where you have opted in
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Comply with legal, tax, accounting, and regulatory obligations
You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
5. Cookies & Similar Technologies
We use cookies and similar technologies to help our website function properly and improve your experience.
Cookies may be used to:
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Keep your cart active
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Enable secure checkout
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Remember preferences
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Support fraud prevention and website security
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Understand basic website performance
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Support marketing or advertising where applicable
You can manage or disable cookies through your browser settings, but this may affect how our website functions.
If we use non-essential cookies for analytics or advertising, we will request consent where required.
6. Sharing Your Information
We only share your personal information where necessary to operate our store and provide our services.
This may include sharing information with:
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Ecommerce platforms, such as Shopify
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Payment processors
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Shipping and delivery partners
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Email and SMS marketing providers
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Customer support and IT service providers
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Fraud prevention and security providers
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Legal, tax, or regulatory authorities where required by law
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Business transfer parties if our business is sold, merged, restructured, or transferred
We do not sell your personal information.
7. International Data Transfers
Some of our service providers may store or process personal information outside Australia.
Where this happens, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
This may include relying on contractual protections, privacy safeguards, or service providers with appropriate data protection standards.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of online storage or transmission is completely secure, so we cannot guarantee absolute security.
9. Data Retention
We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping:
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Order records for legal, tax, and accounting purposes
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Customer support records for a reasonable period
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Marketing preferences until you unsubscribe or request removal
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Account information until deletion is requested, where applicable
When information is no longer needed, we take reasonable steps to delete, destroy, or de-identify it.
10. Your Rights
Depending on where you are located and the privacy laws that apply, you may have the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your information, where applicable
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Withdraw consent for marketing communications
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Ask questions or make a complaint about how your information is handled
To make a request, contact us at:
We may need to verify your identity before processing your request.
11. Marketing Communications
If you sign up for marketing, we may send you emails or SMS messages about Sundown products, offers, and updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails, replying STOP to SMS messages where available, or contacting us at:
12. Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
13. Changes To This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top of this page will show when the latest version was published.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us at: